# Botões tela de Atendimento

<figure><img src="/files/TwPBIAxCHOknGQNpKYKm" alt=""><figcaption><p>Atendimento super zapp</p></figcaption></figure>

## Explicando cada Função:

* **Reabrir Ticket**\
  Para reabrir ticket na aba FECHADOS\
  Ticket Resolvido<br>
* **Agendamento de mensagem**\
  O sistema irá enviar a msg automaticamente\
  no dia e horário salvo\
  Com:\
  Texto, áudio, img ou arquivo.

{% hint style="danger" %}
Não agendar msg para mais de 45 dias!
{% endhint %}

* **Retornar Ticket para a Fila**\
  Retorna o Ticket para **Fila PEDENTES**<br>
* **Resolver**\
  Finalizar Atendimento.<br>
* **Transferir** \
  Transferir Atendimento para **FILA** e **USUÁRIO**<br>
* **Transferir Chatbot**\
  Transferi o atendimento para o Chatbot


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